Return Policy

At Sundown Sanctuary, your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, we are here to help.

Return Eligibility

• Items must be returned within 30 days of delivery.
• Items must be unused, in the same condition that you received them, and in the original packaging.
• Some items, such as perishable goods and personal care items, are not eligible for return.

Return Process

1. Contact Us: Email our customer service team at  info@sundownsanctuary.com with your order number and reason for return.
2. Receive Instructions: Our team will provide you with detailed return instructions and the return address.
3. Ship the Item: Pack the item securely and ship it to the provided return address. Please note that you will be responsible for the return shipping costs.

Refunds

• Once we receive your return, we will inspect the item and notify you of the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Exchanges

• If you need to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately at  info@sundownsanctuary.com with photos of the item and your order number. We will arrange for a replacement or refund as quickly as possible.

Contact Us

If you have any questions about our shipping or return policies, please don't hesitate to contact us at  info@sundownsanctuary.com.